ORDERING PROCESS

• An automatic email will be sent to you immediately after you place your order.
• Allow 1-2 business days for us to review and process your order. All orders are reviewed for stock issues, discounts, decoration methods, set up fees, etc.
• A paid invoice will be emailed to you once we process your order.
• Delivery Time for Blank Orders is 1 day to 3 weeks.
• Sales tax will be add to Florida customers only.

CUSTOM ORDERS

• Additional charges may apply such as: set-up fees, screen charges, sales tax (FL Customers Only), large embroidery surcharge, etc.
• If additional charges are required for your order, you will receive an additional email with a final invoice for your approval before we process your order. We will not process your order without your final approval.
• Delivery Time for Custom orders is 3-5 weeks.

CANCELLATIONS

• Please contact our office as soon as possible if you need to cancel or make a change to your order.
• Cancellations of orders already in production will be subject to a 20% restocking fee.
• If your order has already been embroidered or embellished in any manner, a cancellation will not be granted.

CLAIMS

All claims for shortages and/or discrepancies in shipping or invoicing must be submitted within 5 business days after receiving goods.