Returns & Exchanges
Problems with an order?
Our customer service staff will be happy to help with any problems or concerns. Please call us at (877) 652-8600 or email service@stitchlogo.com for help.Learn what can be returned or exchanged.
Returns and exchanges are only accepted if the items are received within 30 days from the originial ship date. We do not accept returns or exchanges on any item that has been worn, washed, stained, embroidered, screen printed, hemmed or altered in any way. Discontinued items, USA Made items and the brands Uncommon Threads and Maevn are non-returnable. If you are unsure if you item qualifies for a return, please contact our office.
Claims
All claims for shortages and/or discrepancies in shipping or invoicing must be submitted within 5 business days after receiving goods.
Return Instructions
Ship back the items you need to return. Enclose a copy of your invoice or online order. We do not send call tags, so please ship them the most convenient and cost effect way for you.
Refunds & Credits
Let us know if you would like a refund for your return or a credit for future orders.
Re-order for Exchange
Simply place a new order. If you have a credit on file from a return we can apply it to this new order.
Restock Fees
A restocking fee of 20% will be applied to all returned and exchanged items.
Return Address
Attention: Returns
Stitch Logo, Inc.
2165 Sunnydale Blvd. Suite H
Clearwater, FL 33765
Contact Us
We are happy to help you with your return or exchange. (877) 652-8600 or email help@stitchlogo.com