Terms

Payment Exceptions: Due to recent fraudulant credit card purchases, Stitch Logo requires ACH or Bank Wire payment for blank orders over $500. After you place your order, it will be reviewed for stock issues and we contact you with payment options.

Delivery and shipping times: Stitch Logo will make every effort to get your order shipped as quickly as possible. Expedited orders may be possible, please contact our Sales Team for more information. Often times we can find items that are available in a warehouse close by that can be turned around faster than other items. Rush shipping and rush charges may apply. (877) 652-8600

  • Blank Orders: 1-3 weeks
  • Custom Orders (Embroidery, Screen Print, Heat Transfer, Hemmed Pants): 3-5 weeks

By approving and entering into this sales agreement and invoice, Customer expressly authorizes Stitch Logo, Inc. to use Customer's name, Customer's logos and pictures of work done for customer, for advertising purposes. If Customer wishes to rescind the express authorization, please inform Stitch Logo, Inc. via written correspondence, and Stitch Logo, Inc. will remove them from all advertising.

ORDERING PROCESS

  • An automatic email will be sent to you immediately after you place your order.
  • Allow 1-2 business days for us to review and process your order. All orders are reviewed for stock issues, discounts, decoration methods, set up fees, etc.
  • A paid invoice will be emailed to you once we process your order.
  • Delivery Time for Blank Orders is 1 day to 3 weeks.
  • Sales tax will be add to Florida customers only.

CUSTOM ORDERS

  • Additional charges may apply such as: set-up fees, screen charges, sales tax (FL Customers Only), large embroidery surcharge, etc.
  • If additional charges are required for your order, you will receive an additional email with a final invoice for your approval before we process your order. We will not process your order without your final approval.
  • Delivery Time for Custom orders is 3-5 weeks.

CANCELLATIONS

  • Please contact our office as soon as possible if you need to cancel or make a change to your order.
  • Cancellations of orders already in production will be subject to a 20% restocking fee.
  • If your order has already been embroidered or embellished in any manner, a cancellation will not be granted.

CLAIMS

All claims for shortages and/or discrepancies in shipping or invoicing must be submitted within 5 business days after receiving goods.

Terms for returning products

Returns

Here you can describe your returns policy.