Terms

ORDERING PROCESS

  • An automatic email will be sent to you immediately after you place your order.
  • Allow 1-2 business days for us to review and process your order.
  • A paid invoice will be emailed to you once we process your order.
  • Delivery Time for Blank Orders is 1 day to 2 weeks.
  • Sales tax will be add to Florida customers only.

CUSTOM ORDERS

  • Additional charges may apply such as: set-up fees, screen charges, sales tax (FL Customers Only), large embroidery surcharge, etc.
  • If additional charges are required for your order, you will receive an additional email with a final invoice for your approval before we process your order. We will not process your order without your final approval.
  • Delivery Time for Custom orders is 2-3 weeks.

CANCELLATIONS

  • Please contact our office as soon as possible if you need to cancel or make a change to your order.
  • Cancellations of orders already in production will be subject to a 20% restocking fee.
  • If your order has already been embroidered or embellished in any manner, a cancellation will not be granted.

RETURNS AND EXCHANGES

  • Returns and exchanges are only accepted if the items are received within 30 days from the original ship date.
  • We do not accept returns or exchanges on anything that has been worn, washed, stained, embroidered, screen printed, hemmed or altered in any way.
  • Restocking fee of 20% will be applied to all returned and exchanged items.
  • Please contact our Customer Service Staff with any questions about your return or exchange. We are here to help.