Terms

By approving and entering into this sales agreement and invoice, Customer expressly authorizes Stitch Logo, Inc. to use Customer's name, Customer's logos and pictures of work done for customer, for advertising purposes. If Customer wishes to rescind the express authorization, please inform Stitch Logo, Inc. via written correspondence, and Stitch Logo, Inc. will remove them from all advertising.

ORDERING PROCESS

  • An automatic email will be sent to you immediately after you place your order.
  • Allow 1-2 business days for us to review and process your order.
  • A paid invoice will be emailed to you once we process your order.
  • Delivery Time for Blank Orders is 1 day to 2 weeks.
  • Sales tax will be add to Florida customers only.

CUSTOM ORDERS

  • Additional charges may apply such as: set-up fees, screen charges, sales tax (FL Customers Only), large embroidery surcharge, etc.
  • If additional charges are required for your order, you will receive an additional email with a final invoice for your approval before we process your order. We will not process your order without your final approval.
  • Delivery Time for Custom orders is 2-3 weeks.

CANCELLATIONS

  • Please contact our office as soon as possible if you need to cancel or make a change to your order.
  • Cancellations of orders already in production will be subject to a 20% restocking fee.
  • If your order has already been embroidered or embellished in any manner, a cancellation will not be granted.

Terms for returning products

  • Returns and exchanges are only accepted if the items are received within 30 days from the original ship date.
  • We do not accept returns or exchanges on anything that has been worn, washed, stained, embroidered, screen printed, hemmed or altered in any way.
  • Restocking fee of 20% will be applied to all returned and exchanged items.
  • Please contact our Customer Service Staff with any questions about your return or exchange. We are here to help.